Business⬩Edge & Node
Tech Support & Developer Success - US/Europe
Years of Experience
What We’re Looking For
Review all of the external channels for The Graph and be extremely present and responsive
Being helpful to all users of The Graph and ensuring each has a positive experience
Actively answer queries on Discord and identify issues and bugs and ensure applications have seamless experiences with The Graph
If the requests are more complex, narrow down the problem a bit, reproduce and write a proper ticket so that the other engineers can take it from there
Support the business team in meetings, as needed. Manage relationships with potential users and subgraph implementers
Support business team to identify new leads for integrations or partnerships
Provide technical support and answer questions during hackathons, technical workshops and other inbounds from community events; help developers build the best subgraphs during the events
Collaborate with the business development and community teams to support subgraph developers, users, and network participants
Support end-to-end process of subgraph integrations and deployments
Support the bug bounty program and protocol testing
Being present on all channels
Providing fast responses
Excellent communication skills in English
Attention to detail
Ability to take initiative and drive meetings and engagements with potential users
Experience with Customer Success and providing solutions for engineering products is preferred
Experience with Github and other developer tooling
TypeScript (intermediate skill level)
GraphQL (intermediate skill level)
Knowledge about The Graph, blockchain and Web3
1+ year experience in Technical Support, Customer Success or similar
Bachelors degree in Computer Science, Software Engineering or related practical experience
Knowledge about Cryptocurrency and the web3 community
About The Team
Despite being remote-first, our team is fairly tight-knit and often feels like a family. You can expect quarterly offsites (once Covid permits) in different parts of the world, where we strategize as a team, brainstorm around a whiteboard, go on team outings, have spirited and varied conversations over wine, coffee, or kombucha, and get to know each other on a personal level. We value diversity and bringing your whole self to work, including your weird hobbies, unique life experiences, cultural traditions, obscure music tastes, and whatever else makes you *you*. In addition to offsites, you’ll have the option to travel to conferences and meetups around the world, where you’ll get to know individual teammates on a more personal level and also build relationships with our users and community.
The Business team has horsepower to support a growing global ecosystem. We develop and execute on business strategy, create communications, manage partnerships and support network participants.
You will be working closely with our Business, Community and Engineering teams to execute end-to-end support. We work remotely with current team members located in the US, Germany, Argentina and Asia; and meet in person several times a year (unless there’s a pandemic).
We pay competitive salaries to all team members, based on level of contribution and country of residence, and offer generous health benefits to U.S. based employees.